Q.
Can I add guests after making a reservation?
Additional guests may be accepted depending on the room capacity and availability.
Extra charges may apply, so please contact the hotel in advance.
Q.
Can I request a specific room location (near the elevator, corner room, etc.)?
Requests are subject to availability on the day of check-in and cannot be guaranteed,
but we will do our best to accommodate your preference.
Q.
Can I change the room type after booking?
Room type changes are subject to availability.
Please make the request through our official website or the travel agency where you made the reservation.
Q.
Do you have smoking rooms?
All rooms at our hotel are non-smoking.
For smoking, please use the designated outdoor smoking area.
It is located outside the 1st-floor entrance, to the back right side.
Q.
Can children stay for free?
Children aged 0–6 may stay free of charge when sharing a bed with an adult.
Q.
Can you provide a baby crib?
Baby cribs are available for Deluxe Rooms and higher room categories only.
Availability is limited, so please contact us in advance.
Q.
Can you provide an extra bed?
Extra beds are available only for the Premier Twin Room.
Availability is limited, so please contact us in advance.
The fee is ¥5,500 per night (tax included).
Q.
What are the check-in and check-out times?
Check-in is from 15:00 and check-out time is 11:00. Please contact us if you have an early check-in or late check-out request.
Q.
Can I check my bags before checking in or after checking out?
Yes, bags can be checked at the front desk. Please ask a staff member for assistance. Please keep passports and other valuables with you.
Q.
Is early check-in available?
Check-in before 15:00 cannot be guaranteed due to hotel booking conditions. Baggage may be checked at the front desk before check-in time.
Q.
Can I request a late check-out?
Late check-out is available depending on room availability.
Additional fees will apply. Please contact the front desk in advance if you wish to extend your stay.
Q.
Is there a curfew?
There is no curfew at our hotel.
For security reasons, the main entrance is locked from 01:00 to 05:00.
During this time, guests may enter by holding their room key over the panel next to the intercom.
*If you do not have your room key, you may contact the front desk via the intercom.
Q.
What happens if I cannot stay due to natural disasters or transportation disruptions?
If severe weather or natural disasters cause transportation delays or cancellations, making it difficult to reach the hotel,
the response may vary depending on your booking channel (official website, travel agency, etc.).
Please contact your booking site, travel agency, or the hotel directly for assistance.
Q.
Can minors stay at the hotel alone?
Minors may stay at the hotel with the approval of a person with parental authority. Please submit a consent form for all guests to the front desk upon check-in. If we deem it necessary, we may contact the person with parental authority. Please download the accommodation agreement form from the following link.
Q.
What are the details of the breakfast?
Guests may choose from two varieties of nori bento provided by “Hakejōyu Noriben Yamanobori” in Tsukiji.
Please place your order by 18:00 the day before.
Complimentary bread and coffee are also available on the 1st floor.
Also available as Grab&Go.
Q.
Is laundry service available in the hotel?
We do not have laundry service in the hotel. We can provide directions to a nearby coin laundry or dry cleaner.
Q.
Can a car be rented from the hotel?
We do not offer rental car services at the hotel. However, we can direct you to a rental car shop that is within walking distance.
Q.
Do you sell eSIMs at the hotel?
We do not sell eSIMs at the hotel.
However, the front desk can provide information on nearby eSIM providers.
Q.
Can I exchange foreign currency at the hotel?
Foreign currency exchange is not available at the hotel.
The front desk can direct you to nearby currency exchange locations.
Q.
Can I stay with my pet?
Pets are not allowed at the hotel.
Service animals (guide dogs, hearing dogs, assistance dogs) are permitted.
Please contact us in advance if you will be accompanied by a service animal.
Q.
What should I do if I forget something at the hotel?
Please contact the hotel by phone or email.
Q.
Do you offer multilingual support?
Yes, we offer multilingual support.
In-hotel information is available in Japanese and English.
Q.
Can I pay with a credit card?
Payment can be made with a credit card. We accept VISA, JCB, Master Card, Diners, and AMERICAN EXPRESS bank credit cards.
Q.
Are there any smoking areas?
Our hotel is entirely non-smoking.
Guests who wish to smoke may use the designated outdoor smoking area,
located outside the 1st-floor entrance, at the back right side.
Q.
Is there a restaurant in the hotel?
You may enjoy light appetizers while savoring some fine Sake at Sake-Bar TABLE TSUKI on the 1st floor, however, we do not operate a full service restaurant in the hotel. Sushi can be ordered for delivery to the hotel from the nearby Tsukiji Tama Sushi. (15:00 ~ 21:00)
Q.
How do I make reservations for the private bath?
We offer the following two private baths. Reservations can be made at the front desk.
Hours: 6:00 ~ 12:00 / 15:00~24:00
Rate: 3,300 Yen / 60 Minutes
The Uagaridokoro space is also available for relaxing after your hot bath.
Hours: 6:00 ~ 13:00 / 15:00 ~ 25:00
Q.
How many people can use the private bath?
The private bath may be used by up to 2 adults.
Up to 2 children aged 6 or under may use the bath together with adults, sharing existing bedding.
Q.
Can non-staying guests use the private bath?
The private bath is available for hotel guests only.
Q.
Is a reservation required for the Sake Bar?
Reservations can be made at the front desk.
Please inform us of your preferred date, time, and number of guests.
Q.
Do you have parking?
We do not have a dedicated hotel parking lot but can direct you to nearby lots.
Kabukiza Theater parking lot (a 10 minute walk from the hotel)
24 Hrs – 1,700 ~ 2,400 Yen
Tall vehicle access possible.
Q.
Are there convenience stores, supermarkets, or drugstores near the hotel?
Information on nearby facilities is available at the front desk.
Q.
What is the nearest station?
The hotel is a 3-minute walk from Exit 4 of Tsukiji Station
(Tokyo Metro Hibiya Line), or a 4-minute walk from Exit 1 of Shintomicho Station
(Tokyo Metro Yurakucho Line).